Welcome to OCTORE LIMITED. This shipping policy applies to the online store for men’s leather shoes operated by OCTORE LIMITED and outlines details regarding order processing, delivery methods, shipping times, and other relevant information.

We are committed to providing safe and reliable delivery services and work with partner logistics providers to ensure your order reaches you successfully.

1. Delivery Coverage
   Currently, OCTORE LIMITED provides delivery services to customers within the United Kingdom.
   Once your order is confirmed, we will arrange delivery based on the shipping address provided. Please ensure that the recipient’s name, address, and contact details are accurate to avoid delivery delays caused by incorrect information.
2. Order Processing Time
   All orders enter the processing stage once payment has been confirmed.
   Order processing time: 1–3 business days.
   Order processing includes item verification, order review, packaging, and preparation for shipment.
   Once processing is complete, the items will be handed over to the logistics provider for delivery.
3. Shipping Time
   Once the order has been dispatched, delivery within the UK typically takes:
   Estimated shipping time: 3–7 business days.
   Actual delivery times may be affected by the following factors:
   Public holidays or weekends;
   Weather conditions;
   Logistics provider schedules;
   The specific delivery area.
   In the event of delays due to unforeseen circumstances, we will do our best to assist you in checking your order status.
4. Delivery Methods
   To ensure the safe delivery of your items, OCTORE LIMITED selects appropriate logistics providers based on the specific order details.
   We may use logistics partners including, but not limited to:
   Royal Mail
   DPD
   Evri
   Other reliable local UK delivery services.
   The specific delivery method will be determined based on the delivery address, the nature of the items, and logistics arrangements.
5. Shipping Costs
   Delivery costs will be displayed on the checkout page.
   Should there be any special adjustments to delivery fees, we will clearly inform you of the costs before you complete your payment.
6. Order Tracking
   Once your order has been dispatched, we will provide tracking details via email or order notifications, if such information is available from the carrier.
   You can use the tracking number to check the delivery status of your package.
7. Upon Receipt
   When receiving your order, please verify the following:
   The package is intact and undamaged;
   The quantity of items is correct;
   There is no obvious damage to the items caused during transit. If you notice any issues with the package or the product, please contact us promptly and provide the relevant details so we can assist you.
8. Updating Address Information
   If you need to change your delivery address, please contact us as soon as possible before the order enters the shipping process.
   Once an order has been shipped, we may be unable to modify the delivery address. If delivery issues arise due to an incorrect address provided by the customer, the customer may be held responsible.
9. Handling Unsuccessful Deliveries
   If the logistics provider is unable to complete delivery—due to no one being available to receive the package, an incorrect address, or other reasons—please take appropriate action based on the delivery notification.
   If a package is returned due to reasons attributable to the customer, we will contact you to discuss the situation and assist in arranging the next steps.

Thank you for choosing OCTORE LIMITED. We are committed to continuously improving our delivery services to provide you with a more convenient and secure shopping experience for men’s leather shoes.