Welcome to OCTORE LIMITED. This refund policy applies to the online store for men’s leather shoes operated by OCTORE LIMITED. This policy outlines the procedures and rules regarding product returns, refund requests, and exchanges.

We want every customer to be satisfied with their purchase. If you have any issues with the men’s leather shoes you purchased, please contact us in accordance with the policy below, and we will assist you based on the specific circumstances.

1. Return Period
   You may submit a return request within 30 days of receiving the product.
   To initiate a return, please contact us via email or other contact methods before sending the item back, providing the following information:
   Order number;
   Purchaser’s name;
   Product details;
   Reason for return;
   Photos of the product (if necessary).
   Returning items without prior confirmation may delay the processing of your return.
2. Return Conditions
   To ensure smooth processing, returned items must meet the following conditions:
   The product must be unused;
   The original packaging must remain intact;
   All product tags, accessories, and included items must be returned;
   The product must be free from damage caused by misuse, stains, wear, or alterations;
   Valid proof of purchase or order information must be provided.
   As men’s leather shoes are items worn directly on the body, returns may not be accepted for products that have been used or worn, or are otherwise unsuitable for resale, in order to maintain hygiene and quality standards.
3. Exchange Policy
   If the item you received is the wrong size or style, or if you require an exchange for other reasons, please contact us within 30 days of receipt.
   Exchange requests are subject to the following conditions:
   The product remains unused;
   Packaging and accessories are intact;
   Stock is available for the exchange.
   If exchanging for a different style or size, price adjustments may be required based on the price difference.
4. Handling Quality Issues
   Please contact us promptly if the product you received has quality issues, was damaged during shipping, or does not match your order details.
   For confirmed quality issues:
   We will assist with the return or exchange process;
   The specific resolution method will be determined based on the situation;
   Please provide order details and photos of the issue so we can verify it quickly.
5. Refund Process
   We will process your refund request after receiving and inspecting the returned item(s).
   The refund process is as follows:
   Customer submits a return request;
   OCTORE LIMITED verifies the return details;
   Customer ships back the eligible item(s);
   We inspect the item(s) upon receipt;
   Refund is arranged after approval.
6. Refund Processing Time
   Once the refund is approved, we will complete the processing within 3 business days.
   Refunds will be issued via the original payment method. Please note that the actual time it takes for funds to appear in your account may vary depending on the processing times of different banks, credit card issuers, or payment service providers; please refer to your payment provider for the final posting time.
7. Refund Amount Details
   For orders eligible for a refund, we will refund the amount corresponding to the items that meet our policy requirements.
   The following situations may affect the refund:
   Items show signs of use or damage upon return;
   Missing packaging or accessories;
   Items that do not meet return eligibility criteria.
   If the return is due to personal reasons, the customer may be responsible for the return shipping costs.
   If the return is due to product quality issues or an error on our part, OCTORE LIMITED will assist in handling the associated costs based on the specific circumstances.
8. Order Cancellation
   If you wish to cancel your order, please contact us as soon as possible.
   If the order has not yet entered the processing or shipping stage, we will assist with the cancellation. If the order has already been shipped, the return process must be followed.
9. Non-Returnable Items
   Returns may not be accepted in the following situations:
   The 30-day return period has expired;
   The item shows clear signs of use;
   The item has been damaged by the customer;
   The item is missing original packaging or accessories;
   Valid order information cannot be provided.

Thank you for choosing OCTORE LIMITED. We are committed to addressing every customer’s after-sales needs and continuing to provide you with a reliable shopping experience for men’s leather shoes.